Privacy Policy

1. Information We Collect

Account Information

When you create a NeuralVane account, we collect your name, email address, company name, billing address, and payment information. This information is necessary to provide our services and process transactions.

Usage Data

We automatically collect information about how you interact with our platform, including:

• GPU instance usage, compute hours, and resource consumption
• API calls, request logs, and performance metrics
• Browser type, IP address, and device information
• Pages visited and features used within the NeuralVane console

Customer Data

We process data that you upload to or generate on our platform (models, datasets, training outputs). NeuralVane does not access, use, or train on your Customer Data except as necessary to provide the services you've requested.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our GPU cloud services
• Process payments and send billing-related communications
• Send service updates, security alerts, and support messages
• Monitor and analyze usage patterns to improve performance
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms

3. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers: Payment processors, analytics providers, and infrastructure partners who assist in delivering our services
• Legal requirements: When required by law, subpoena, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures to protect your information, including AES-256 encryption at rest, TLS 1.3 in transit, and strict access controls. For details on our security practices, see our Security page.

5. Data Retention

We retain your account information for as long as your account is active. Usage logs are retained for 90 days. Billing records are retained for 7 years as required by law. You may request deletion of your data at any time by contacting support.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Port your data to another service
• Opt out of marketing communications
• Restrict or object to certain processing activities

To exercise these rights, contact us at privacy@neuralvane.com.

7. International Transfers

NeuralVane operates globally. Your information may be transferred to and processed in countries other than your own. We use Standard Contractual Clauses and other approved mechanisms to ensure adequate protection for international data transfers.

8. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings. We do not use third-party advertising trackers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform at least 30 days before the changes take effect.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

NeuralVane, Inc.
Privacy Team
privacy@neuralvane.com
548 Market Street, Suite 35000
San Francisco, CA 94104