Terms of Service

The terms governing your use of NeuralVane services.

Last updated: January 1, 2025

1. Acceptance of Terms

By accessing or using NeuralVane's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Services.

2. Description of Services

NeuralVane provides GPU cloud infrastructure services including compute instances, networking, storage, managed Kubernetes, and inference APIs. Services are provided on a usage-based or subscription basis as described in your order form or the pricing page.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Distribute malware, conduct attacks, or compromise security
  • Mine cryptocurrency without explicit written authorization
  • Generate content that is illegal, harmful, or violates third-party rights
  • Resell or redistribute Services without authorization
  • Interfere with or disrupt the Services or other users

5. Customer Data

You retain all rights to data you upload to or generate on the Services ("Customer Data"). NeuralVane will not access, use, or disclose Customer Data except as necessary to provide the Services, comply with law, or as authorized by you. We do not use Customer Data to train our own models or for any purpose beyond service delivery.

6. Payment & Billing

You agree to pay all fees associated with your use of the Services. Fees are calculated based on usage metrics (compute hours, storage, bandwidth) or as specified in your subscription plan. Invoices are due within 30 days of issuance. Late payments may incur interest at 1.5% per month.

7. Service Level Agreement

NeuralVane provides a 99.9% uptime SLA for compute services and 99.99% for networking. If we fail to meet these targets, you are eligible for service credits as described in our SLA documentation. Credits are your sole remedy for downtime.

8. Limitation of Liability

To the maximum extent permitted by law, NeuralVane's total liability for any claims arising from these Terms or the Services shall not exceed the fees paid by you in the 12 months preceding the claim. NeuralVane shall not be liable for indirect, incidental, special, consequential, or punitive damages.

9. Indemnification

You agree to indemnify and hold NeuralVane harmless from any claims, damages, or expenses arising from your use of the Services, your Customer Data, or your violation of these Terms.

10. Termination

Either party may terminate these Terms with 30 days written notice. NeuralVane may suspend or terminate your access immediately if you violate these Terms or the Acceptable Use Policy. Upon termination, you may export your Customer Data within 30 days, after which it will be deleted.

11. Modifications

We may modify these Terms from time to time. We will provide at least 30 days notice of material changes via email or platform notification. Continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

13. Contact

For questions about these Terms, contact us at:

NeuralVane, Inc.
Legal Department
legal@neuralvane.com
548 Market Street, Suite 35000
San Francisco, CA 94104